Repair/Service Job Submission Form

Dear Customer,

This form is required to be filled and submitted anytime a Device is being received by Sure Can Do Pty Ltd for repair/service. This is not an acknowledgement that Sure Can Do Pty Ltd has received your device, you’ll receive an separate email confirming this.

Please note that any submitted information below is directly emailed to Sure Can Do Technology and no data is stored on this website. Only a copy of this form is securely emailed to us through our Google hosted email services. You will only receive a notification that this form has been filled in.

While your Device is being repaired it is capable of retaining your data. However, in some instances your data may be lost or become corrupted. Sure Can Do Pty Ltd disclaim responsibility for any data loss or corruption or data security during the repair service. We recommend that you back-up and secure your data (if possible) prior to submitting your Device for repair/service.

A Quotation will be provided to you prior to repair commencement and the following applies:

  • A minimum service fee (plus freight if applicable) may apply if you choose not to proceed with the quoted repair.
  • Any payment due is required to be finalised prior to releasing your unit.
  • Repaired or exchanged Device is warranted for the longer of the balance of the product warranty or three (3) months from the date of repair/service completion.
  • Rectification of software fault or assistance to install, configure or troubleshoot any software application or any third party device are not covered under the Warranty, however, this may be available as a chargeable service at Sure Can Do Pty Ltd prevailing rates.
  • If your product is “password protected” you will need to remove or advise Sure Can Do Pty Ltd of any password to enable service personnel to gain access for the purpose for troubleshooting. Failure to comply with this requirement will cause delay.
  • If a Windows, Mac or Linux password is encountered, and you haven’t advised us, it will be erased without prior advice to you.

You are also directed to the standard terms for repair services which you acknowledge as having been provided to you and read by you prior to authorisation to repair/service.

If you any queries, please contact Sure Can Do Pty Ltd service staff.

Standard Terms for Services & Repairs

Please read these terms carefully to ensure that you are properly informed about important matters such as your payment obligations, your warranty entitlements, Sure Can Do liability to you and Sure Can Do right to dispose of uncollected goods. Customers who deliver their goods in person are requested to sign here to indicate their acceptance of the terms. Customers who receive this document by mail are asked to contact Sure Can Do within 24 hours if they object to any of the terms.

It is the Customer’s responsibility to keep Sure Can Do informed of any changes to the Customer’s address and/or contact details. Please carefully read Clause 6 before you sign indicating your acceptance of these terms.

1.0 Definitions and application of terms
These terms apply to the customer’s goods (“the Product”) and Sure Can Do services (“the Services”) specified in Product Received Record issued by Sure Can Do Pty Limited (“Sure Can Do”) to the Customer. To the extent permitted by law, they apply in addition to any other terms which Sure Can Do may notify the Customer in writing and the Customer may accept. In the event of conflict the later terms will prevail.

2.0 Timing
Sure Can Do will use its best endeavours to perform the Services by any date notified to the Customer, but will not have any liability to the Customer for failing to do so.

3.0 Payment
3.1 All chargeable Services (including the provision of spare parts and other materials) will be paid for by the Customer at Sure Can Do current rates (including GST). Additional charges, including quote rejection fees and freight cost, are also payable by the Customer.
3.2 All amounts payable by the Customer must be paid on collection either by EFTPOS, accepted credit cards or bank cheques or in accordance with the terms of your Sure Can Do Credit Account. Personal cheques are not accepted without prior arrangement.

4.0 Transportation of goods that are not covered by Sure Can Do Pty Limited warranty
4.1 The Customer is responsible for arranging for delivery of the Product to service depot. Sure Can Do has no responsibility for any loss or damage that may happen to the Product in transit to and from Sure Can Do.

5.0 Warranty
5.1 Sure Can Do warrants that any repairs to the Product performed by Sure Can Do will restore the Product to compliance with
manufacturer’s specifications. Sure Can Do will, at its option either repair or exchange the faulty parts within the Product, or the Product itself, with items that are functionally equivalent to that as originally supplied, or better, during the warranty period stated for the model, using new or refurbished parts or units, solely at Sure Can Do discretion. Ownership of items is surrendered to each party on exchange.
Repair or exchange is subject to the original item being genuine and unaltered.
5.2 The warranty stated in clause 5.1 will be the balance of the Product Warranty, or ninety (90) days, whichever is greater.
5.3 To extend permitted by law all terms other than the ones and any additional terms referred to in clause 1, including (without limitation) all implied and statutory warranties and conditions, are excluded. Where any law (such as Australian Consumer Law or New Zealand’s Consumer Guarantee Act and Commerce Act) prevents this exclusion from operating in relation to a particular term, to the extend permitted by that law Sure Can Do limits it’s liability for the breach of that term to the remedy to resupply the source.
5.4 Repair to the goods may result in loss of the data. It includes, for example, songs, photos, telephone numbers and electronic documents. Sure Can Do is not responsible for any loss of data and recommends that the Customer backs up and secures the data prior sending the goods in for repair or service.
5.5 Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

6.0 Disposal of uncollected goods
6.1 This clause applies if the Customer fails to collect the Product after completion of the Services or the Customer was supposed to do so and/or following quotation where no Customer instructions are received by Sure Can Do. In those circumstances, the Customer agrees that Sure Can Do may dispose the Product in accordance with this clause.
6.2 Sure Can Do will notify the Customer by phone, SMS or email that the Product has been repaired. If, after three (3) months of such notification, the Customer has not paid for the repair and/or collected or made arrangements for the collection of the Product, Sure Can Do will deem the Product “abandoned” and Sure Can Do may, in its absolute discretion, dispose of the Product in accordance with Clause 6.3 hereof.
6.3 If after three (3) months from the date of repair being completed the Customer has not collected the Product or requested Sure Can Do to send the Product to the Customer, Sure Can Do may dispose of the Product by such means as it considers appropriate, including (but not limited to) private sale, auction, gift or destruction. Sure Can Do will apply the proceeds of any sale of the Product in the following sequence until the proceeds are exhausted:
(a) To pay any amount owed by the Customer in relation to the Services;
(b) To pay any unpaid fees of the kind referred to in clause 6.3;
(c) To pay any other amounts owed by the Customer to
Sure Can Do; and (d) As a donation to a registered charity of Sure Can Do’s choosing.
6.4 If the proceeds of sale of the Product are insufficient to cover the amounts referred to in the paragraphs 6.3(a)-(c) above, Sure Can Do reserves the right to recover the shortfall from the Customer.
6.5 The Customer may collect the Product or instruct Sure Can Do to send the Product to the Customer at any time up until, but not after, four (4) months from the date of invoice, provided that Sure Can Do will not be obliged to release or send the Product until after the Customer has paid any outstanding amounts owed to Sure Can Do.

7.0 Liability
Apart from the liabilities accepted by Sure Can Do in clauses 5.2 and 5.3, Sure Can Do expressly excludes all liability to the Customer in relation to the Services, the Product and anything done or not done by Sure Can Do in accordance with these terms. This exclusion includes (but is not limited to) liability in negligence and liability for indirect, special or consequential loss (including without limitation loss of or defective software, data, wasted expenditure, loss of income or business opportunities and loss of employment).