Submit Your Repair Request Online: Easy and Convenient!
Before you submit your device — please read carefully.
To ensure a smooth repair experience, please complete and submit this form each time you send a device to SureCanDo Computer Services. Submission of this form does not confirm receipt of your device — you will receive a separate email once your device has arrived and been logged into our system.
All information submitted through this form is securely transmitted to SureCanDo Computer Services via Google-hosted email services and is not stored on our website. You will also receive a copy of your submission for your own records.
A note about your data.
While your device is in our care, it may still contain your personal data. Although we treat every device with care and professionalism, please be aware that data loss or corruption can occur during the repair process — particularly in cases involving storage failure, liquid damage, or firmware-level work. We strongly recommend that you back up all important data before sending your device to us. SureCanDo Computer Services cannot be held responsible for data loss, corruption, or data security during the repair or service process.
Our terms & conditions.
We will always provide you with a quotation before any repair work begins. By submitting this form, you acknowledge and agree to the following terms:
- Assessment fee — If you choose not to proceed with the quoted repair, a minimum assessment fee may apply, along with any applicable freight costs.
- Payment before release — Full payment is required before your device is returned to you.
- Warranty — Repaired or exchanged devices are warranted for three (3) months from the date of repair completion, or the remaining balance of the original product warranty — whichever is longer.
- Warranty exclusions — The warranty does not cover software faults, or the installation, configuration, or troubleshooting of any software application or third-party device. These services are available at SureCanDo Computer Services’ prevailing rates.
- Passwords & access — If your device is protected by a login password, PIN, or any other access restriction, please provide us with a temporary password, demo account, or alternative login credentials to allow our technicians to carry out diagnostics and repairs. If we are unable to access your device, this may cause delays to your job. Please note that we will not remove or bypass your password without your explicit instruction — your security is your own.
- Authorisation — By submitting this form, you confirm that you have read and agree to SureCanDo Computer Services’ standard terms for repair and service.
If you have any questions before submitting, please don’t hesitate to contact us on 02 8005 1005 or 0403 913 526 — we’re happy to help.
Dear valued customer,
Thank you for trusting SureCanDo Computer Services with your repair — I personally appreciate it.
I know how much you rely on your device, and I want to assure you that it’s in good hands. We’ll begin with a thorough inspection and diagnosis, and you’ll receive photos of your device shortly after we start work so you can see exactly what we’re dealing with.
Once we’ve assessed the fault, we’ll come back to you with our findings and a clear path forward — always in line with what you’ve agreed to and keeping our current workload in mind. Throughout the process, we’ll keep you updated by phone, text, or email, and we may have a question or two along the way, so please keep an eye out for our messages.
We’re looking forward to getting your device back to you in top shape.
Sincerely,
Serkan Akdag
Standard Terms for Repairs & Services SureCanDo Computer Services — SureCanDo Pty Limited
Please read these terms carefully before submitting your device. They set out important information about your payment obligations, warranty entitlements, our liability to you, and our right to dispose of uncollected goods.
Customers submitting a device in person are requested to sign the Job Intake Form to confirm acceptance of these terms. Customers submitting via our online form or by mail are taken to have accepted these terms upon submission of their device or job form.
It is the Customer’s responsibility to keep SureCanDo informed of any changes to their address or contact details.
1.0 Definitions and Application
These terms apply to the customer’s goods (“the Product”) and SureCanDo’s services (“the Services”) as specified in the Job Record issued by SureCanDo Pty Limited (“SureCanDo”) to the Customer. To the extent permitted by law, they apply in addition to any other terms notified to the Customer in writing. In the event of any conflict between these terms and any additional terms, the additional terms will prevail.
2.0 Timing
SureCanDo will use its best endeavours to complete the Services within any timeframe communicated to the Customer. However, SureCanDo will not be liable for any failure to meet an estimated completion date.
3.0 Payment
3.1 All chargeable Services — including parts, materials, assessment fees, and freight — are payable by the Customer at SureCanDo’s current rates, inclusive of GST.
3.2 Payment is required in full prior to the release of the Product. Accepted payment methods include EFTPOS, major credit and debit cards, and direct bank transfer. Personal cheques are not accepted unless prior written arrangements have been made.
3.3 If the Customer declines to proceed with a quoted repair, a minimum assessment or quote rejection fee may apply, along with any freight costs incurred.
4.0 Transportation
4.1 The Customer is responsible for arranging and funding delivery of the Product to SureCanDo’s service depot. SureCanDo accepts no responsibility for loss or damage to the Product while in transit to or from SureCanDo, regardless of the carrier used.
5.0 Warranty
5.1 SureCanDo warrants that repairs performed will restore the Product to a functional condition consistent with the manufacturer’s specifications. At SureCanDo’s discretion, this may be achieved by repairing or replacing faulty components, or exchanging the Product for a functionally equivalent unit, using new or refurbished parts. Ownership of exchanged items transfers between parties upon exchange.
5.2 The warranty period is the greater of: the remaining balance of the original manufacturer’s product warranty, or ninety (90) days from the date of repair completion.
5.3 The warranty applies only to the specific fault addressed during the repair and does not cover unrelated faults, software issues, physical damage occurring after collection, or misuse.
5.4 To the extent permitted by law, all implied and statutory warranties beyond those stated in clauses 5.1 and 5.2 are excluded. Where applicable consumer protection legislation — including the Australian Consumer Law — prevents such exclusion, SureCanDo’s liability is limited, to the extent permitted by that legislation, to the resupply of the relevant service.
5.5 Repair work may result in the loss of data stored on the Product, including photos, documents, contacts, and other files. SureCanDo is not responsible for any such data loss. The Customer is strongly advised to back up all data prior to submitting the Product for repair.
5.6 Goods presented for repair may, at SureCanDo’s discretion, be replaced with refurbished goods of the same type and functionality rather than repaired.
6.0 Referral to Third-Party Technicians
6.1 Where the Customer is located outside SureCanDo’s direct service area and requests a local repair option, SureCanDo may, with the Customer’s knowledge, refer the Customer’s enquiry to a trusted third-party repair technician in the Customer’s region (“Referral Partner”).
6.2 In such cases, the Customer’s name, contact details, and device information will be shared with the Referral Partner solely for the purpose of fulfilling the repair request.
6.3 SureCanDo takes reasonable steps to ensure Referral Partners operate professionally and handle customer information responsibly. However, once a referral is made, the repair agreement is between the Customer and the Referral Partner, and SureCanDo accepts no liability for the Referral Partner’s workmanship, conduct, or data handling.
6.4 Customers who do not wish their information to be shared with a Referral Partner should notify SureCanDo at the time of enquiry.
7.0 Uncollected Goods
7.1 This clause applies where the Customer fails to collect the Product following completion of repairs, or fails to provide instructions following a quotation.
7.2 SureCanDo will make reasonable attempts to contact the Customer by phone, SMS, or email upon completion of the repair or issue of a quotation. If the Customer has not paid for and collected the Product — or made written collection arrangements — within three (3) months of that notification, the Product will be deemed abandoned.
7.3 SureCanDo may dispose of an abandoned Product by any means it considers appropriate, including private sale, auction, donation, or destruction. Any proceeds will be applied in the following order:
(a) Outstanding amounts owed for the Services; (b) Any other amounts owed by the Customer to SureCanDo; (c) Donation to a registered charity of SureCanDo’s choosing.
7.4 If the proceeds of disposal are insufficient to cover amounts owed, SureCanDo reserves the right to recover the shortfall from the Customer.
7.5 The Customer may collect the Product, or request that it be returned, at any time up to three (3) months from the date of the completion notification, provided all outstanding amounts have been paid in full.
8.0 Liability
8.1 Apart from the warranties expressly stated in clause 5, SureCanDo excludes all liability to the Customer in connection with the Services or the Product. This exclusion covers liability in negligence and liability for indirect, special, or consequential loss, including but not limited to: loss of data or software, loss of income or business opportunities, wasted expenditure, and loss of employment.
8.2 SureCanDo does not accept responsibility for further damage that may occur during the repair process where such damage arises from a pre-existing condition of the Product, the nature of the fault being repaired, or factors outside SureCanDo’s reasonable control.
8.3 The Customer acknowledges that it is their sole responsibility to maintain adequate backups of all data, software, and materials stored on the Product prior to submission for repair.
9.0 Use of Product in Media Content
9.1 SureCanDo may produce and publish video or photographic content documenting the repair process for educational and promotional purposes, including publication on platforms such as YouTube (“the Content”).
9.2 SureCanDo will take reasonable steps to ensure that no personally identifiable information belonging to the Customer — including names, contact details, or private files — is visible or disclosed in the Content.
9.3 If the Customer does not wish their device to be featured in any media content, they must notify SureCanDo in writing at the time of submitting the Product. SureCanDo will honour such requests where reasonably practicable.
9.4 Subject to clause 9.2 and 9.3, SureCanDo retains the right to use, publish, and monetise the Content in any format or media channel, without any obligation to seek further approval from the Customer or provide compensation.
9.5 The Customer will have no claim to any revenue generated from the Content.
10.0 General
10.1 If any provision of these terms is found to be invalid or unenforceable under applicable law, it will be severed from these terms without affecting the validity of the remaining provisions.
10.2 These terms are governed by the law of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.
10.3 By submitting a device or signing the Job Intake Form, the Customer confirms that they have read, understood, and agreed to these terms, and that they have had a reasonable opportunity to seek independent legal advice prior to doing so.