Flexible Repair Options
With a vast array of electronic products and countless models, navigating repair options can seem daunting. That’s why we’ve simplified the process for you. With our flexible system, you can set your budget and timeframe, and we’ll have your device repaired as per your convenience. So, you’re in control, balancing affordability and urgency according to your needs.
Mail in your device to:
SureCanDo Computers
133 Marsden Rd.
West Ryde NSW 2114
Should you need it, we can coordinate courier pickup for your convenience. Additionally, we offer insurance options that can be tailored to your needs upon request.
Summary of Review (tl;dr):The price is more expensive than competitors, but it's worth it for the quality and timeliness of the service provided.Full Review:I want to start this by providing a bit of background. Back in 29th October 2024, I discovered some of the keyboard keys of my HP Spectre x360 14-EA0030TU laptop were not functioning. So I went to Google Maps to check for the best computer repair shops and found 3 of the highest rated in Sydney. I contacted them regarding my problem and all repair shops recommended replacing the keyboard. At the time this was written (23 November 2024), here are the highest to lowest rated shops including their quotes and estimated repair processing time:1. SureCanDo Computer Services- Has 4.9🌟 and 205 reviews- Quoted $290 for keyboard replacement and installation fees with 100% upfront payment- Promised 1-2 business days to complete the keyboard installation2. Central Star IT (based in Ryde)- Has 4.9🌟 and 108 reviews- Quoted $200 for keyboard replacement and installation fees with 50% upfront payment- Promised 3 business hours to complete the keyboard installation3. LB Computer Shop (based in North Strathfield)- Has 4.4 🌟 and 54 reviews- Quoted $220 for keyboard replacement and installation fees with no mention of upfront payment requirement- Promised 2-4 business days to complete the keyboard installationDespite the $70-$90 difference compared to competitors, I ultimately went with SureCanDo because they are the highest rated and the most reviewed on this list. They also assured me that my personal data remains untouched and didn't require login details. SureCanDo placed the order for my replacement keyboard on 31st Oct 2024 and the part arrived on 11 Nov 2024. I dropped off my laptop on 12th Nov and it was ready for collection by 13th Nov.When I picked up my laptop, I checked its condition and tested the keyboard. SureCanDo took care of my laptop really well and all the keyboard keys are now functioning again. However, I noticed that some of the keys were not properly aligned or slightly tilted (see photos attached). When I asked Serkan (the technician working at SureCanDo), he said that it was because of some of the bolts that held the keyboard were larger than the rest. If he were to attempt to fix that, then there is a risk of damaging the keyboard. I'll admit that slight detail bothered me a little but it was just a minor cosmetic problem. In the end, SureCanDo's services proved to be high quality and very punctual. I highly recommend fixing your computer problems here.
Very professional, very thorough, great service and a great result.Repaired a Synology NAS with some delicate motherboard component replacement and gave the NAS a whole new life.Saving the planet and keeping older tech alive! A fraction of the cost of replacement with a new NAS.
Great service. I needed a fast turnaround as I was only in the country for a few days. I organised everything by email before coming to Australia. On arrival I sent my laptop via Australia Post overnight service. I had the repaired laptop back by Aust Post within 2 working days of sending it. Thanks Serkan, appreciate the super fast turnaround and quality repair.
I cannot thank this guy enough!! I had a cracked touch screen gone rogue. I could not find anyone on west coast that could or was willing to repair. Serkan was incredible. Very communicative, knowledgeable, thorough, swift! Everything was seamless from start to finish. Received my laptop back within a week as if nothing ever happened to it. Highly highly recommend. This is THE DUDE 👌🏻👌🏻So grateful I found him !!
When I cracked my laptop screen, I took it straight to the Apple Genius Bar. They said it would cost at least 1k to fix and my model was soon to be outdated which meant that they weren’t going to make any parts for it and that I should consider buying a new computer. I then took it to SureCanDo and Serkan was very friendly and said that it was an easy job to fix! My whole screen wasn’t showing up and had a giant crack across the whole thing starting from the side. After only 2-3 days of working on it, Serkan managed to fix the screen and it was pristine. The service cost $550 which was so much better than what the guys at Apple told me. Thank you Serkan!!!
We had a desktop PC not booting up. Serkan diagnosed the problem, sent us options, and delivered the fix we chose — all within the one day. Strongly recommend!
very professional and helpful buddy. He helped me cloned everything from my old laptop to new laptop. later the speaker is not working on my laptop. He remotely controlled my computer and resolved the issue around 9:30 pm.
Great understanding of computers. Prompt, friendly service. Reasonably priced.
Had a laptop Keyboard repaired. Everything was quick, and easy to get done. Price was reasonable.
Serkan has repaired my laptop more than once and each time I was very impressed with his professionalism. He went above and beyond by recording the entire process of repairing my laptop and uploading it to youtube so I could be sure of the work.He always gave a succinct explanation of the problem and in one case where I had to return the laptop for further work he offered to cover the postage. When my laptop couldn't be repair he refunded the cost of previous work done.10/10 would work with again
Serak truly knows his stuff and gives the most sincere opinion. Highly recommend him for your laptop and other IT repairs.
Fast and great service. Strongly recommend this guy. Thank you for the extra service
Serkan has fixed my laptop which I thought was beyond help. The power circuit had failed and it refused to turn on, the charger did nothing and I was fairly sure it was bricked but he's managed to bring it back to life. It took a while due to the individual chip not being available but once it arrived he fixed it promptly, tested it well and then returned it to me. The price was good for the service I received. The only downside I experienced was delays in shipping on the replacement parts which meant it took a while but for the price and quality of repairs I am more than happy. Thanks Serkan!
Outstanding service from the first phone call, the arranged carrier service to and from Adelaide, and the work to repair liquid damage. The computer was back in transit just under 24 hours after it reached SureCanDo. Communication from Serkan was excellent. Much faster than I expected given the freight time. Absolutely recommended. Saved me thousands for a new machine.
Excellent customer service.I like to support local small businesses and really glad I can across SureCanDo Computer Services.Reasonable pricing but taking the time to update me with the process of my repair and providing a follow up service when I encountered a problem.Highly recommended.
It was a simple and easy transaction. I sent over my laptop and the serviceman fixed it fairly quickly.
While my laptop was unfortunately ultimately damaged beyond repair, Serkan from SureCanDo displayed nothing less than the utmost politeness, knowledge, and professionalism.I was provided detailed updates on the investigation and repair process, which included long-form videos of the work undertaken on my device.At the end of this long and arduous process, Serkan was willing to return the device to me, while only asking for the initial inspection fee + applicable shipping costs in return.Alternatively, I was able to donate the laptop for parts, at no cost to me. I chose this option, but still elected to provide a payment for Serkan's excellent work.SureCanDo provides service that goes above and beyond, and I can't ask for anything more.
Fantastic service and support, fast turn around repair service, I can’t remember last time I actually had this kind of service and super quick response to any queries. I would use SureCanDo again, as they sure can do. Very impressed!!
Our family has been going to Serkan for 10+ years for all our IT needs. Absolute trust
Serken has been an absolutely helpful in identifying hidden problems and comes up with solutions at a reasonable cost. His knowledge of anything computers should be appreciated. I know whom to go to for further issues in future.
Fantastic job done on my son's laptop twice. Variety of high quality services available, and a quick response time to any queries or questions. Highly recommend
Help me clean thermal paste on my CPU pins and regrease my laptop. Good and quick service.
Fantastic repair shop. Called at 9am on a Saturday and had my laptop cleaned and repaired by 2pm. Very professional service and I'll definitely be back. Don't hesitate to use his services.
Great place, the man was so kind and repaired the laptop very quickly and provided a fair and affordable pricing. Would definitely recommend this place for your next laptop repair
What can i say about this man Serkan. A true genius. Generous beyond any normal human being . Talented across a wide range of electrical devices. I doubt there is anyone like him in Australia , if there is , i am yet to hear about them. He will persevere with a job where anyone else would throw the towel in . Thanks Serkan . Currimundi.
I received a nonworking Dell 3190. It needed a new screen and I was able to find help with one of your YouTube videos. It was very concise and easy to follow.Thanks for the assistance.
Serkan fixed my computerised sewing machine . He researched and solved the problem despite an unwilling sewing company .Thank you Serkan !
Sercan explained the whole process and costs involved. I was a bit apprehensive sending our laptop from WA to a company in NSW but ultimately my concerns were unwarranted as they provided a very professional service with regular feedback on the progress of our repair. Would not hesitate in using them again.
Put simply, professional, highly competent and willing to tackle anything. (Equally, they will let you know if it's a waste of time and money if there's any doubt)This is where you go when you don't want to compromise on quality and most of all, want the best possible outcome.Some places have good reviews from an individuals own personal perspective and experience, but not a broad, overall general knowledge and understanding of a business. This is what my review offers and provides the reader and Inquirer.This business provides a unique balance of quality service and value for your money.
Incredible service. Speedy and effective repairs done on a fantastically tight turn around. He had my battery fully installed the morning after it arrived and also did some wonderful software updating.
Thanks for Serkan&Surecando ,I take my machine go to fix at 27/07and issue is very hard, but he only did it at 01/08.So fast.passion PRO man. Thank you 🙂
Brilliant service and knowledge. We have been using Serkan for all our computer needs for over 10 years. Excellent service and a really nice guy as well. Mad if you go anywhere else! AAAAA++++
I had a great experience here with Serkan, great customer service and quick turn around. Fixed the keyboard of my thinkpad laptop, was ready less than 1 day after I handed it in. Highly recommend.
Serkan was incredible with helping me with my desktop computer issues. Well priced and timely.I definitely recommend him for any computers troubles.
Serkan is fast, reliable, honest, careful, smart, reasonably priced and just an all-round great guy. My 2016 Acer V17 Nitro laptop is notoriously difficult to repair due to its design - there are plenty of horror videos of it breaking on the web. But Mr "Sure Can Do" Serkan has fitted new SSDs to it twice for me, no problem. He even cleaned it and fitted new drivers. I'm glad I found him.
Serkan is very responsible and capable of identifying the laptop issues. His lab is in a great shape with all the equipment, he helped me to resolve some of the critical issues (thermal) within 24 hours. Highly recommended. His response time on phone/email is very good.
